Returns & Refunds

RETURNS · GIFT MART

We want you to feel good about your purchase.

Last Updated: August 30, 2026

If something is not right with your order, please contact us and our team will guide you through the next steps.

1. Return Eligibility

To be eligible for a return, the item must be unused, unworn, and in its original condition and packaging, with applicable tags or labels attached. Proof of purchase is required.

2. Return Timeframe

Return requests must be submitted within 7 days from the date of delivery.

3. How to Request a Return

Contact us at goldentoybox52@gmail.com with your order number and the reason for the return. We will explain the next steps.

4. Refunds

Once a returned item is received and inspected, we will confirm whether the return is approved. Approved refunds are processed within 3–5 business days to the original payment method, subject to the payment provider's processing time.

5. Exchanges

We can assist with exchanges for a different size, color, or product where applicable. Exchanges depend on product availability.

6. Damaged or Defective Items

If an item arrives damaged or defective, please contact us promptly after delivery and include clear photos of the product and packaging. We will review the issue and, where appropriate, arrange a replacement, exchange, or refund at no additional cost to you.

7. Non-Returnable Items

• Perishable goods.
• Personalized or customized products.
• Gift cards.
• Items clearly marked as Final Sale.

8. Return Shipping Costs

If the return is caused by our error, such as receiving the wrong, damaged, or defective item, Gift Mart will cover the return shipping cost. For change-of-mind returns, the customer is responsible for the return shipping cost.

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